CVE-2025-24391
July 15, 2025, 1:14 p.m.
5.3
Medium
Description
A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
Product(s) Impacted
| Vendor | Product | Versions |
|---|---|---|
| Otrs |
|
|
Weaknesses
Common security weaknesses mapped to this vulnerability.
CWE-203
Observable Discrepancy
The product behaves differently or sends different responses under different circumstances in a way that is observable to an unauthorized actor, which exposes security-relevant information about the state of the product, such as whether a particular operation was successful or not.
*CPE(s)
Affected systems and software identified for this CVE.
| Type | Vendor | Product | Version | Update | Edition | Language | Software Edition | Target Software | Target Hardware | Other Information |
|---|---|---|---|---|---|---|---|---|---|---|
| a | otrs | otrs | 7.0.* | / | / | / | / | / | / | / |
| a | otrs | otrs | 8.0.* | / | / | / | / | / | / | / |
| a | otrs | otrs | 2023.* | / | / | / | / | / | / | / |
| a | otrs | otrs | 2024.* | / | / | / | / | / | / | / |
| a | otrs | otrs | 2025.* | / | / | / | / | / | / | / |
Tags
CVSS Score
CVSS Data - 3.1
- Attack Vector: NETWORK
- Attack Complexity: LOW
- Privileges Required: NONE
- Scope: UNCHANGED
- Confidentiality Impact: LOW
- Integrity Impact: NONE
- Availability Impact: NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Timeline
Published: July 14, 2025, 9:15 a.m.
Last Modified: July 15, 2025, 1:14 p.m.
Last Modified: July 15, 2025, 1:14 p.m.
Status : Awaiting Analysis
CVE has been recently published to the CVE List and has been received by the NVD.
More infoSource
security@otrs.com
*Disclaimer: Some vulnerabilities do not have an associated CPE. To enhance the data, we use AI to infer CPEs based on CVE details. This is an automated process and might not always be accurate.