CVE-2025-13534

Dec. 2, 2025, 5:16 p.m.

6.3
Medium

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Product(s) Impacted

Vendor Product Versions
Elex
  • Wordpress Helpdesk And Customer Ticketing System
  • *

Weaknesses

Common security weaknesses mapped to this vulnerability.

CWE-269
Improper Privilege Management
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.

*CPE(s)

Affected systems and software identified for this CVE.

Type Vendor Product Version Update Edition Language Software Edition Target Software Target Hardware Other Information
a elex wordpress_helpdesk_and_customer_ticketing_system / / / / / wordpress / /

References

https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9
https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9
https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121
https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve

Tags

security@wordfence.com
CWE-269
2025-12-02
CVE-2025-13534

CVSS Score

6.3 / 10

CVSS Data - 3.1

  • Attack Vector: NETWORK
  • Attack Complexity: LOW
  • Privileges Required: LOW
  • Scope: UNCHANGED
  • Confidentiality Impact: LOW
  • Integrity Impact: LOW
  • Availability Impact: LOW

    • CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

    View Vector String

Timeline

Published: Dec. 2, 2025, 9:15 a.m.
Last Modified: Dec. 2, 2025, 5:16 p.m.

Status : Undergoing Analysis

CVE has been recently published to the CVE List and has been received by the NVD.

More info

Source

security@wordfence.com

*Disclaimer: Some vulnerabilities do not have an associated CPE. To enhance the data, we use AI to infer CPEs based on CVE details. This is an automated process and might not always be accurate.