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CVE-2024-6540

July 15, 2024, 1 p.m.

CVSS Score

5.7 / 10

Product(s) Impacted

OTRS

  • 8.0.x
  • 2023.x
  • from 2024.x through 2024.4.x

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Weaknesses

CWE-790
Improper Filtering of Special Elements

The product receives data from an upstream component, but does not filter or incorrectly filters special elements before sending it to a downstream component.

CWE ID: 790

Date

Published: July 15, 2024, 8:15 a.m.

Last Modified: July 15, 2024, 1 p.m.

Status : Awaiting Analysis

CVE has been recently published to the CVE List and has been received by the NVD.

More info

Source

security@otrs.com

CVSS Data

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

NONE

Availability Impact

NONE

Base Score
5.7
Exploitability Score
2.1
Impact Score
3.6
Base Severity
MEDIUM
CVSS Vector String

The CVSS vector string provides an in-depth view of the vulnerability metrics.

View Vector String

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

References

https://otrs.com/ security@otrs.com